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General conditions of online sales

These conditions are only valid between the company Konteip of Helmuth Weiss, with registered office in Via delle Fucine 19/A – 39100 Bolzano – ITALY, VAT 02903300214 hereinafter referred to as ” Konteip” and any person making online purchases on the website, hereinafter referred to as ”CUSTOMER”.

These conditions govern purchases made on the website, in accordance with the provisions of Part III, Subheading III, Chapter I, of the Consumers Code, Leg. Decree no. 206/2005, amended by Leg. Decree no. 21/2014 and Leg. Decree n. 70/2003 on e-commerce.

Article 1 – Object of the Agreement

With these general terms and conditions of sale, Konteip sells and the CUSTOMER buys remotely movable goods specified and offered for sale on the website. The contract is agreed exclusively via the internet, through CUSTOMER access to the website and creation of a purchase order in accordance with the procedure provided on the site.

In the email confirmation of the order, the CUSTOMER will also receive a copy of these general conditions of online sale, as required by art. 51 paragraph 1 of Leg. Decree 206/2005, amended by Leg. Decree 21/2014.

Article 2 – Pre-contractual information for consumers – art. 49 of Leg. Decree 206/2005

Before the conclusion of the purchase agreement and before the confirmation of the order with “payment obligation”, the CUSTOMER is informed regarding:
total price of the goods inclusive of taxes, with details of shipping and any other costs; method of payment;
the period within which Konteip undertakes to deliver the goods;
conditions, terms and procedures for exercising the right to cancel (Art. 8 of these conditions)
information that the CUSTOMER will have to bear the cost of returning the goods in case of cancellation;
declaration of conformity for purchased goods;
Conditions of after sales service and commercial guarantees provided by Konteip.

The CUSTOMER may at any time before the conclusion of the contract, review the trade data of Konteip:
Konteip Helmuth Weiss
registered office at Via delle Fucine 19/A – 39100 – Bolzano – Italy

Article 3 – Confirmation and validity of the agreement

The sending of an email confirmation by Konteip to the CUSTOMER is considered as confirmation of the agreement. The email contains the CUSTOMER’s data and order number, the price of the goods purchased, delivery costs, the address to which the goods will be delivered and a link to print and store a copy of these conditions.

For every order placed on the site, Konteip issues an invoice for the goods shipped. Resolution n. 132/E of 28 May 1997 of the Ministry of Finance states that the information currently printed on invoices can be sent electronically to the customer without providing a paper form of the document. The legality of such a practice has been confirmed by the Italian Revenue Agency with the Resolution of 4 July 2001, n.107.

Konteip undertakes to describe and present the items sold on the website in the best way possible. Nevertheless errors may result from marginal or small differences between the images on the site and the actual product. Furthermore, the photographs of the products presented on, as truthful, do not constitute part of the contract, as they are only representative.

Article 4 – Availability of products

Even after sending the e-mail confirmation of the order sent by Konteip, there may be cases of partial or total unavailability of the commodity, since the objects are produced with artisanal methods.

Article 5 – Methods of payment

Each payment by the CUSTOMER can take place by PayPal or Bank Transfer.

Article 6 – Prices

All the selling prices of the products indicated on the site are in Euro and are VAT free. Operation carried out pursuant to art. 1, paragraphs 54 to 89 of Law no. 190/2014 – flat-rate scheme.

Delivery charges are not included in the price, but are shown and added at the end of the purchase process, before payment is made.

The CUSTOMER acknowledges the right of Konteip to modify their prices at any time, however, goods will be invoiced on the basis of prices indicated on the website at the time the order is made and as indicated in the order confirmation email sent by Konteip to the CUSTOMER.

In the case of computer, manual, technical, or any other type of error that may result in a substantial change to the retail price, either substantially higher or substantially lower, not intended by Konteip, the purchase order will be considered invalid and cancelled, and the amount paid by the CUSTOMER will be refunded within 14 days from the day of cancellation.

Article 7 – Delivery mode

The products will be delivered by courier or Mail to the address indicated by the CUSTOMER at the time of the order within and no later than 30 days from the date of receipt by the CUSTOMER of the e-mail order confirmation sent by Konteip. The outward appearance of the package will be completely anonymous. Usually orders are shipped within 1 to 5 days following payment. If for reasons of availability of the item(s) ordered, it was not possible to process the order within 30 days, the customer has the right to request cancellation of the order and demand the return of the entire amount paid.

Article 8 – Right to cancel

In accordance with the legal provisions in force, the CUSTOMER is entitled to cancel the purchase, without specifying any reason, within 14 days from the date the goods are received.

In case of multiple purchases made by the CUSTOMER with one order and delivered separately, the period of 14 days shall run from the date of receipt of the last product.

The CUSTOMER who wishes to exercise the right to cancel must notify Konteip through explicit declaration, which can be sent via registered mail, or by email to:

Where the right to cancel is exercised, the CUSTOMER must return the goods within 14 days from the day on which he/she communicated his/her intention to cancel the contract to Konteip, pursuant to art. 57 of Leg. Decree 206/2005.

The goods must be returned to Konteip of Helmuth Weiss, Via delle Fucine 19/A, 39100 Bolzano – Italy. The CUSTOMER shall bear the cost of returning the goods.

This right is restricted to the following conditions: the dildo(s) must not be damaged nor even used – considering the nature of the items intended for use in intimate areas – and should be sent, if possible, in its original packaging.

Without prejudice to the right to verify compliance with the above, Konteip will refund the amount of the goods subject to cancellation within a maximum period of 14 days. The reimbursement of costs is at the discretion of Konteip.

According to art. 56 paragraph 3 of Leg. Decree 206/2005, as amended by Decree 21/2014, Konteip can suspend the refund until the goods are received or until the CUSTOMER provides proof that the goods have been returned. If the above procedure is performed correctly, Konteip will provide reimbursement using the same means of payment chosen by the CUSTOMER during the purchase.

Article 9 – Governing Law and Jurisdiction

These General Conditions of Sale are subject to Italian law.

Any dispute for which no amicable solution can be found will be subject to the exclusive jurisdiction of the Court of the place of residence or domicile of Konteip.

We take part in the European online dispute resolution process.  

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